Frequently Asked Questions
Everything you need to know about shopping with Zep.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental US. International shipping times vary by location, usually ranging from 10 to 21 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Zep accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
All products purchased through Zep come with a standard one-year manufacturer's warranty against defects in materials and workmanship.
How can I contact customer support?
Our customer service team is available 24/7 via the live chat feature on our website or through email at support@zepstore.com.